Last updated September 2026. This policy covers the Neighbor Borrow app and website.
Neighbor Borrow is a platform that helps neighbors lend and borrow items. This policy explains what information we collect when you use the app or website, why we collect it, and the choices you have.
Account details (name, email address, and password or the sign-in provider you choose), your listings (titles, descriptions, prices, category, and the neighborhood area you enter), photos you upload or capture for a listing, messages you send to other members, and reviews you write.
We ask for camera and photo library access only when you add a photo to a listing. Photos are uploaded to our secure storage and shown with your listing. We do not scan your library in the background and we never access your camera unless you tap to take a photo.
We use the approximate neighborhood area you type in to show items near you and to sort by distance. We do not track your precise background location.
Card payments are processed by Stripe. We never see or store your full card number. Stripe receives the payment amount and the details needed to complete the charge, and handles its own privacy obligations as an independent processor. Owners who receive money complete identity and bank details directly with Stripe.
To create and secure your account, show your listings to nearby members, arrange and complete borrows, process payments and owner payouts, send you booking and message notifications, prevent fraud and abuse, and comply with the law.
Your display name, your listings and photos, your reviews, and the general area of an item are visible to other members. Your email address, payment details, and payout information are not shown to other members.
Service providers who run the platform for us: our hosting and database provider, and Stripe for payments and payouts. We do not sell your personal information and we do not share it with advertisers.
We keep your account information while your account is open. Booking and payment records are retained as long as needed for accounting, tax, and dispute purposes. Deleted listings and photos are removed from active use.
You can edit your profile and delete your listings at any time in the app. You can request a copy of your data or ask us to delete your account and personal information by contacting support@getborrowbuddy.com. Deletion requests are handled within 30 days, except for records we must keep by law.
Data is transmitted over encrypted connections, listing photos are held in private storage, and access to your records is restricted to your own account by database-level rules. No system is perfectly secure, so please use a strong, unique password.
Neighbor Borrow is not for people under 18. We do not knowingly collect information from children.
If we make a material change we will update this page and, where appropriate, notify you in the app.
Questions about privacy? Email support@getborrowbuddy.com and we will get back to you.